Warranty & Return Policy

Warranty Support: Email info@dntoptics.com

Warranty Claim Form: https://us.dntoptics.com/pages/warranty-claim

 

DNT Optics Warranty

If your DNT product fails during normal use, we will repair or replace it with one in equal or better condition. This warranty only covers normal use and does not cover cosmetic damage, normal wear, intentional damage, theft, loss, acts of God, or misuse.

Any changes, opening, or tampering with the product will void the warranty. Damage to or alteration of the serial number is considered a modification. Cosmetic damage, like scratches and dents, are not defects. Intentional abuse is also not covered; leave those torture tests to the YouTubers.

Do not ship batteries, chargers or mounts for warranty service, please optics only. Please note: As part of the RMA process, the optic may be reset to factory settings, so please back up all ballistic data before sending in your unit. If a customer ships an optic back to us before completing the RMA process, our timeline does not start until the RMA form has been completed and all necessary documentation is in place. Failure to follow RMA procedures can result in extended repair times and unexpected delays in the process. If possible, please ship the product back in its original packaging.

 

Canceling Your Order 

If you need to cancel your order, please contact customer service BEFORE your order is shipped. Orders cannot be canceled or rerouted after they have left our warehouse. Orders canceled before shipping will receive a full refund. It may take up to 5-10 business days for funds to show in your account, depending on your banking institution.

 

Shipping Errors

DNT is not responsible for shipping errors due to incorrect information entered at the time of purchase by the customer. We will do everything possible to correct an error submitted in writing to customer support prior to the creation of the shipping label. Shipments in transit cannot be redirected to a different address for buyer protection & fraud prevention. 

The shipping carrier is responsible for delayed, damaged, or lost parcels once the carrier has picked them up. All claims for late, missing, or damaged parcels must be handled through the shipping carrier. DNT Customer Service will assist in the claims process where necessitated by the carrier.

Any claims for orders showing as delivered by the carrier but not received may require additional documentation.

 

Refunds

If your order has already shipped, a Return Merchandise Authorization (RMA) form must be completed before it can be refunded. To refund a product, you must contact DNT via email or the online RMA form within 30 days of delivery. Returns will not be accepted without an RMA and return labels must be provided by DNT Customer Support.

Refunds will be issued after we receive and inspect the product. DNT reserves the right to deduct the retail value of all missing items and return shipping costs from any product returned for a refund. All approved refund requests will be processed within 2-3 business days. However, your bank may take up to 5-10 business days to process your refund request. We will make every effort to process refunds in a timely manner.

All products beyond 30 days from delivery must be approved for return by our customer service and/or tech service team.  Returns beyond 30 days are evaluated on a case-by-case basis and are not guaranteed. DNT reserves the right to final decisions.

 

Incorrect Products/Missing Products

Incorrect Products shipped by DNT will result in a warranty exchange upon return for a new and correct product. Please contact our customer service via email to begin the warranty process and request an RMA. 

If your shipment is missing items please contact DNT Customer Support to file a warranty claim.

 

Refinishing DNT products

Refinishing your scope with paint or air-cured Cerakote will not void the warranty. Using oven-cured Cerakote will void the factory warranty. If a refinished optic needs to be exchanged, you’ll receive one in equal or better condition with a factory finish. DNT is not liable for lens damage from overspray or any non-factory modifications. Additionally, DNT is not responsible for modifications made by customers during the repair or replacement process.