Canceling Your Order
If you need to cancel your order, please contact customer service BEFORE your order is shipped. Orders cancelled prior to shipping will receive a full refund immediately.
Returns
Orders that have already shipped must go through customer service before being returned. To receive a full refund, we must be contacted within 30 days of delivery to authorize the return.
Any products that are used or beyond 30 days since delivery must be approved for return by our tech team or customer service team before return for refund can take place. To avoid fraud, we reserve the right to charge customers the cost of return shipping label.
Defective Or Incorrect Products
Defective products, or products shipped incorrectly, will result in a warranty exchange for a new and correct product. Please contact our customer service through email to begin the warranty process and get you a shipping label. All return shipping costs will be provided and paid for.
Defective & Incorrect Products: Email info@dntoptics.com
Refunds
In the instances where refunds are issued, once the package arrives at our warehouse, refund requests will be sent to the bank within 2-3 business days. However, the bank may take up to 5-10 business days to process our refund request. We understand it all adds up to being longer than anyone wants, and we will do our best to streamline to process to speed up refunds.
DNT Optics Warranty
Two Years for Digital and Thermal
Lifetime Warranty for Traditional daytime optics.
If your product has any failure during normal and intended use, DNT Optics will repair or replace it for you based on the evaluations conducted by our service team. Cosmetic damage (scratch and dents) is not considered to be defects. Intentional abuse is not covered—leave the torture tests to the guys on YouTube.
Refinishing DNT products
Using paint or air cure Cerakote to refinish your scope will not void your warranty. However, DO NOT use oven cure Cerakotes for the finish job. THIS WILL VOID your warranty. In the rare even when a refinished optic must be exchanged, you will receive a new product with factory finish.
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